Rapid Repair Customer Story: How We Fixed a Cracked Apple Watch Screen Flawlessly
Time is precious; and if there is anything as precious as time, if not more, then it is an Apple Watch. So, when Kusuma Chowdary’s Apple Watch ended up with a cracked screen, it was only natural for her to be concerned. She first contacted Apple Care for a resolution which did not go as she had planned. Looking for a fast turnaround and pocket-friendly repair cost for something she had already invested a fair amount of money in was not easy. But Bengaluru-based Kusuma didn’t want to be stuck with the damaged watch for too long and wanted to find assistance in her city itself. While searching options on the internet, she came across the one-stop solution for all Apple and OnePlus repair needs in India—Rapid Repair.
Enter Rapid Repair
Our website explaining our processes and customer reviews encouraged Kusuma to reach out to us. She was first attended to by Kanishk from our sales team, who explained to her our work process and why she can rely on us. Since Kusuma was hesitant to send her Apple Watch from Bengaluru to our Gurgaon lab, Kanishk told her about our free pick and drop service and that she wouldn’t have to go anywhere for the repair job. He also explained to her how we keep clients updated about the repair process. The fact that we employ technicians with Level 4 expertise to fix Apple devices and use only genuine spares, seems to have convinced Kusuma further.
After Kusuma decided to give us a shot, our logistics partner picked up the Apple Watch with cracked screen from her doorstep and sent it to us the next day. This is how the device looked when we received it:
Soon after we received the watch, our super techies started working on it; removed the broken screen and replaced it with a brand new and authentic screen. They performed a few diagnostic tests to make sure everything else was fine with the device.
Throughout the process, we kept sending photographs to Kusuma so that she knew what we were doing to fix her prized device. Once the repair job was done, this is how the Apple watch looked—as good as new:
Finally, we packed the repaired watch perfectly to prevent any in-transit damage and sent it back to Kusuma through our logistics partner.
Outcome–A Super Happy Client!
We know how thrilled Kusuma was to find her Apple Watch’s screen fixed and looking as good as new from her raving review of us. She especially loved our smooth and hassle-free process and the way we restored the original glory of her device. It took us just 4 days from the time we received the watch to the time we delivered it to Kusuma, bolstering her faith in us.