Unresponsive Touch in iPad Pro? Tips to Fix the Issue
When it comes to delivering top-notch clarity and true touch sensitivity, iPad Pro’s Retina display stands out. It is also up to mark in terms of durability. However, retina display has had its own share of issues including unresponsiveness.
If you are experiencing a problem with the touch functionality on your iPad Pro, we have discussed some tried and tested solutions to resolve the problem for you. So, whether the display of your iPad Pro seems completely frozen or appears too sluggish to respond to your touch, try out these tips to sort out the issue.
So, What Could Be the Cause Behind the Unresponsive Issue on iPad Pro?
There can be more than one reasons behind the unresponsive touch issue. For instance, it could be due to the faulty screen guard or damaged screen. An issue with the touch IC of the motherboard or problem with the daughterboard in case you have a 12.9” 1st Gen iPad Pro could be into the play as well. That’s not all, even software related problems can cause the touch to be unresponsive at times.
Therefore, we are going to look into the issue from various perspectives and offer up solutions accordingly.
Force Restart/Hard Reset Your iPad Pro
Hard reset aka force restart has a knack of fixing several common issues like the black screen of death, app crashing or even random screen freezing. That is the reason why we often mention it in our troubleshooting guides.
Guess what, we have included force restart in this guide as well. So, make sure to try it out first before moving onto other solutions.
Force Restart iPad Pro with Face ID: Press and quickly release the volume up button. Then, press and quickly release the volume down button. After that, press and hold the power button until the Apple logo shows up on the screen.
Force Restart iPad Pro with Home Button: Press and hold the home button and power button simultaneously until you see the Apple logo on the screen.
Once your iPad has rebooted, check out if the screen has started to behave normally. If it has, you are good to go.
Clean the Screen/ Remove Screen Protector
If the force restart hasn’t fixed the unresponsive touch of your iPad Pro simply try and clean the screen. Many a time, dust and tiny particles of debris pile up to become problematic. They not only make the screen sluggish but also reduce the clarity.
So, ensure that the screen guard is free from the dust and smudge. If that doesn’t help, try removing the screen protector as it might also be creating a problem. Especially if the screen protector is cracked or coming off the edges after being in use for a long time. Furthermore, the improper contact between the actual screen and screen protector also tends to cause touch related issues.
Update the Unresponsive Screen/Delete the Unresponsive Apps and Reinstall Them
If your iPad Pro touch becomes unresponsive inside an app, chances are pretty high that the app might be at fault. And in this case, you should update the app to fix the issue. To do it, open the App Store on your iPad > Profile. Now, find the problematic app and update it as usual.
If the software update doesn’t sort out the sluggish Retina display of your iPad or if there is no update available for the particular app, try to delete the app and reinstall it. This way, you will be able to get rid of all the clutter related to the app and install the latest version of the app.
Update the Software
If the 12.9″ Retina display still becomes unresponsive randomly, check if you are using the latest version of iOS/iPadOS on your device. The reason why we recommend you to go for the latest version of iOS/iPadOS is that Apple often releases software updates with several bug fixes and performance enhancements.
So, never fail to keep your iPad updated to the latest version. To do so, fire up the Settings app on your device and choose General. Now, select Software Update and then download/install the update.
Restore Your iPad Pro as New Using Finder/iTunes
In most cases, the software update should fix the unresponsive screen. However, if you are already at the latest available version or if you are facing the issue even after updating the device, you can try to restore your iPad Pro to factory defaults.
Bear in mind that it will delete all the existing data including apps and media. So, make sure you have fully backed up your iPad before going for this radical solution.
It’s worth keeping in mind that if you have a Mac running macOS Catalina, you will need to use Finder to restore your iPad. And if your Mac is running macOS Mojave or earlier or Windows PC, you need to use iTunes to restore the iPadOS device.
Simply, connect your iPad Pro to your computer and launch iTunes/Finder. After that, select the device and hit Restore iPad. Then, confirm that you want to restore the device.
No Respite Yet? Faulty Screen/Digitizer
If you have reached thus far, it’s time to look at the issue from the hardware perspective. Had it been related to software, the problem could have been resolved after the software update or the restore.
There is a handy app called “Tool Checker” which works efficiently in identifying which section of the screen is unresponsive. As it’s available for free, you don’t need to spend any bucks to use it.
Note: Add the hyperlink of the mentioned app. I couldn’t find the app so I didn’t add it.
If the screen is not responding at specific points, it’s a clear indication that the display is at fault.
Contact iPad Repair Centre
If none of the solutions mentioned above has worked in troubleshooting the unresponsive Retina display of your iPad Pro or finding out whether or not the screen is faulty, there is a high chance that there are some hardware issues.
There is a possibility that the screen may be damaged or there are some issues either with the daughterboard or the motherboard of your iPad Pro.
Motherboard consists of a component called Touch IC that is responsible for the touch functionality of the iPad. Unresponsive touch issues tend to occur if the Touch IC stops working properly.
Keep in mind that the problems with daughterboard can also cause touch related issues as it is directly connected to the display. In either scenario, contacting an iPad repair centre is the best way to go.
Offering a reliable yet cost-effective iPad repair is what drives Rapid Repair. So, reach out to us to help you sort out your iPad without any more ado.