Quick Fix to “iPhone is Disabled Connect to iTunes” error in iPhone or iPad

It feels frustrating indeed when your iPhone gets disabled suddenly and you find yourself locked out of the device. However, just like any other issues such as iTunes sync error 54 and No Service, it also has a quick fix. If you are on the lookout for helpful solutions to get rid of this annoying problem on your device, we’ve got you covered. Let’s get to the root of the problem and fix the ‘iPhone is disabled connect to iTunes’ error!

Why is the “iPhone is disabled. Connect to iTunes” Error appears

Before trying to resolve the “iPhone is Disabled” error, it would be apt to briefly discuss the reasons that might lead to this problem for a better understanding.

As part of the security feature designed to safeguard your data, iOS automatically disables your iPhone if wrong passcode attempts are made more than five times.

To be more precise, when you enter the wrong passcode six times, your iPhone is disabled for one minute. From then onwards, the time increases with every wrong passcode attempt.

When you input the wrong passcode 10 times, your iPhone gets completely disabled, and you are asked to connect to iTunes to restore the device.

Error Messages that Appear After each Wrong Passcode Attempt – iTunes iPhone Disabled

  • 6 failed passcode attempts: iPhone is disabled. Try again in 1 minute
  • 7 failed passcode attempts: iPhone is disabled. Try again in 5 minutes
  • 8 failed passcode attempts: iPhone is disabled. Try again in 15
  • 9 failed passcode attempts: iPhone is disabled. Try again in 60 minutes
  • 10 failed passcode attempts: iPhone is disabled. Connect to iTunes

Side note:

  • You need to keep in mind that if you have enabled Erase Data setting in the Face/Touch ID section (Settings > Face/Touch ID), all your data will be wiped out when you enter the wrong passcode 10 times.

Another reason why the ‘iPhone is disabled’ error occurs is the screen damage. If the screen is damaged either physically, or sometimes even internally, it tends to develop ghost touch, which causes various sections of the screen to be pressed automatically. As a result, the wrong passcode is entered multiple times, which results in the iPhone getting disabled.

What are the solutions to resolve the iPhone is disabled error?

If your iPhone is disabled due to the entry of wrong passcodes multiple times, you can solve the problem by using these three methods.

  • Restore the iPhone using Recovery Mode
  • Use iCloud.com to recover the iPhone
  • Use the Find My App on Other Apple Device


  • If the screen of your iPhone is damaged and it often develops ghost touch. So, you need to repair the screen.
  • Backed by several years of experience, Rapid Repair is a noted iPhone repair centre. So, contact us to get the screen repaired fast at a reasonable cost.

How to recover disabled iPhone using iTunes

Step 1. To get started, connect your iPhone to your computer and open Finder or iTunes. In macOS Catalina or later, open Finder on your Mac. In macOS Mojave or earlier or Windows, launch iTunes.

Step 2. Now, put your iOS device in Recovery Mode.

On iPhone 14 and 14 Pro Series

Do you have the latest iPhone 14 series and does your iPhone say it is disabled connect to iTunes? Follow these steps:

  • Connect your disabled iPhone 14 or iPhone 14 Pro to the device you last synced via iTunes. Once you do this, iTunes should launch automatically.
  • Go to iTunes and tap your device icon. Next, tap on Summary, and choose Restore.
  • Follow the instructions on the screen of the device to complete the unlocking process.

On iPhone 13 and iPhone 13 Pro

The iPhone disabled connect to iTunes solution can also work for your iPhone 13, iPhone 13 Pro, and iPhone 13 Pro Max.

  • Connect your disabled iPhone 13 to the device you last synced via iTunes. Once you do this, iTunes should launch automatically.
  • Go to iTunes and tap your device icon. Next, tap on Summary, and choose Restore.
  • Follow the instructions on the screen of the device to complete the unlocking process.

On iPhone XR & iPhone 11

How to connect to iTunes when iPhone is disabled – iPhone XR and iPhone 11 Series –

  • First turn off your iPhone XR, even if it has a disabled connection to iTunes screen. Press and hold both the Side button and either Volume button until the slider comes up. Drag the slider you normally did to power it off.
  • Keep holding the side button and get a USB cable to connect your iPhone with the computer. Don’t release the Side button until it displays the recovery mode screen.
  • Launch iTunes or Finder, and when the prompt comes up, choose Restore.

On iPhone 8 and later models, including SE 2020

  • Hold down the Side button and Volume Up/Down buttons at once and then slide to power off.
  • Next, press and hold the side button until the recovery screen shows up.

iPhone 7, iPhone 7 Plus, and iPod touch (7th gen)

  • Hold down the sleep/wake button and then drag the power off slider to shut down the iPhone.
  • Next, press and hold the volume down button until you see the recovery mode screen.

iPhone 6s or earlier

  • Hold down the sleep/wake button until the power off slider appears. Then, drag the slider to turn off your iOS device.
  • Now, hold down the home button until the recovery mode is activated.

(image credit: Apple Support)

Step 3. Next, select your iOS device and click on Restore iPhone. Now, iTunes/Finder will start downloading the relevant iOS version for your iPhone.

Note: Post restoration, you will be prompted for your Apple ID and Password or your device passcode. If you do not have your Apple ID or Passcode, or don’t remember it, visit icloud.com and reset your password before attempting recovery. Otherwise, your device will be stuck at activation and there will be no way to bypass it except by entering the correct Apple ID and Password.

Also, your data on the device will be lost after recovery as the phone is reset to factory defaults. You can restore data either from iCloud or from iTunes, if you have taken a backup of your phone.

How to fix iPhone is Disabled error without iTunes/Finder

Step 1. Navigate to iCloud.com and sign in with the help of your Apple ID and password. After that, click on Find iPhone.

Step 2. Next, click on All Devices and choose your iPhone.

Step 3. Click on the Erase button to wipe out all the data of your device.

Now, you can take the help of the setup assistant to set up your device. Along the way, iOS will offer you the option to restore the device from the backup. Once you have restored the device, set up a new passcode which you can remember.

Use the Find My App on Other Apple Devices

Save this hack for those times when you don’t have access to your computer, and you wish to take the help of a friend who has an iPhone, iPad or Mac.

  1. Launch Find My App on your other Apple device such as an iPhone, iPad, or Mac. In this guide, we are going to use another iPhone. Tap on the Me tab and then choose Help a friend. Then, sign into your iCloud account.

2. After that, tap Devices. Next, choose the disabled iPhone.

3. Next, scroll down and hit Erase This Device. Then, go through the instructions to erase your device.

Once your iPhone has been erased, follow the setup process to set up the device.

Resetting iPhone When ‘iPhone Is Disabled Connect To iTunes’ is Not Working

While we have a certain step to connect each iPhone to iTunes when it is disabled, sometimes the ‘iPhone is disabled connect to iTunes’ option is not working. What to do then?

Reset Disabled iPhone with iPhone Unlocker

iPhone Unlock is a lightweight unlocking application for Apple iOS devices, capable of unlocking any model of iPhone, iPad and iPod quickly if you have forgotten the screen passcode. It can do much more than just remove the passcode for you; it can also bypass iCloud activation lock and reset Screen Time passcode with a few clicks.

The Steps:

  • Connect the iPhone with your computer but don’t click on iTunes.
  • Launch iPhone unlocker from your desktop. Select ‘Wipe Password’.
  • Check the device information and click to download iOS software.
  • This will remind you of restoring factory settings. Enter 0000 to continue.
  • Click Unlock and you’re there.

Bottom Line      

That’s all there is to it! Hopefully, you will be able to successfully fix the “iPhone is disabled connect to iTunes not working” issue with the above hacks. So, which one of the above solutions did you finally try to solve the problem? Make sure to share your feedback or let us know any related questions you might have.

And remember, well-known for resolving both complex software and hardware issues, Rapid Repair, India’s most preferred Apple repair centre, is just a call away if you need help. So, if your iPhone or iPad ever runs into any problem, do not fail to seek help from our super techies.

How to Fix “This Accessory May Not Be Supported” in iPhone

Has this ever happened to you? Your iPhone is just about to die due to low power and you plugged it in for charging and there comes this old-age prompt ‘this accessory may not be supported’. The moment you connect the device to a charging cable, the “This Accessory may not be supported” error pops up on your iPhone, bringing the charging process to a halt. Probably that is why you are here, looking for reliable ways to fix the issue. So, apart from other hacks for faults like ‘iPhone charging cable not working’ or ‘charger saying accessory not supported’, you can find the right answers here below.

If things still don’t work well on the DIY mode for you, don’t hesitate and contact the top experts in the city.

This article has a few workable tips to resolve this common problem. And since they have done the trick for many users, we are sure they can get the job done for you as well. So, let’s cut to the chase without any more ado!

So how to stop this accessory not supported iPhone repair issue? Well, chances are that you might be able to pull-off a miracle but if not, Rapid Repair will be there to take your parcel from home and bring it back to your doorsteps.

Clean the USB Port and the Accessory

The very first thing that you should do is to clean up the gunk or smudge that may have accumulated inside the charging port. It may be preventing the charging accessory from making a solid connection. So, ensure that the Lightning port is clean. You can use compressed air or a toothpick to clean the Lightning port of your iPhone.

Image credit: BusinessInsider

Make sure to do it very carefully, so that you don’t damage the port while trying to get rid of the lint. If the pins get bent or damaged, there is no other option but to get the jack replaced.

Try a different charging cable

Another easy solution is to simply try and use any other charging cable you may have in the house. If the device starts charging with the other cable without showing the error, then the problem is with the cable itself and needs replacement. Apple charging cables are something we can tag as handle-with-care but chances are 3 to 6 months down the line you will face the iPhone cable not working issue so be prepared and take a handy second-hand wire that will do the same job.

Ensure That the Accessory is MFi Certified

Another thing worth taking note of is to ensure that the charging cable or headphone you are using is either an original Apple product or is MFi (Made for iPhone/iPad) certified. If you are using an uncertified or aftermarket charger, chances are pretty high that the problem could be due to it.

You can get an MFi certified iPhone charger at around Rs. 1500-2000 from Amazon or Flipkart. Both in terms of security and efficiency, a certified charger is a better option. So, you shouldn’t compromise on it.

Make Sure the Accessory Is Not damaged

The “Accessory may not be supported” error on an iOS device is also found to appear due to damage to the accessory being used. So, you should ensure that the charging cable or the power adapter is in a good condition to charge the iPhone, at least physically.

Image credit: iDownloadBlog

Restart Your iPhone

If the “Accessory may not be supported” message is still popping up on your iPhone, try to restart the device. More often than not, a simple reboot can help you fix random glitches. Thus, do not fail to give it a try.

  • To Restart your iPhone X, 11, or 12: Press and hold the volume button and the side button. Then, drag the power off slider to shut down the device. After that, hold down the side button to restart your device.
  • To Restart Your iPhone SE 2, iPhone 8, or Earlier: Press and hold the sleep/wake button and then drag the power off slider to shut down the device. After that, press and hold the sleep/wake button to restart the device.

Update Software on your iPhone

If the problem still persists, there is a small chance that it might be due to a software bug. And in this scenario, the software update is required. With every new update, Apple releases a number of bug fixes and performance enhancements to improve the overall experience of the iPhone. Therefore, head over to the Settings app -> General -> Software Update. If an update is available, download and install the latest iteration of iOS on your device.

The Bottom Line

So, our guide on sorting out the “accessory not supported on iPhone” error ends here. Hopefully, you will get this issue under control now and your iPhone will start to charge as usual. iphone accessory not supported fix or any other error, you can get to the root with an easy demo, you can watch online.

In most cases, this error appears due to an uncertified charger. Therefore, charging the device with an MFi certified charger can fix the issue.

Apart from a faulty charger, dust/lint or physical damage to the charging accessory is also equally responsible for the issue. As for the software bug, it’s quite rare. However, we should never rule out the possibility of the software bug, since it has been the wrecker-in-chief behind several major iOS issues in recent times.

If nothing helps, the problem might be either with the charging port itself, it might have got internally damaged due to years or use or in some cases, it can be a hardware problem originating from a faulty charging IC or TriStar IC on the motherboard of your iPhone or iPad.

In these cases, it is unlikely that you can fix the problem by following the steps we have suggested, but no need to worry you can fall back to us. We are here to help you when all the above steps have failed. Feel free to reach out to us as we are always here to help you fix your iDevices, including iPhone, iPad, Apple Watch, and MacBook.

Device not supported – or any other damage or software problem in your Apple or OnePlus device, contact Rapid Repair today and book your rider of the day to assist with your pick-and-drop.

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